Privacy policy
Last updated: February 5, 2026
Privacy Policy
Build-Report Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and store your personal information.
1. Personal Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
Full name
Contact details (phone number, email address, postal address)
Property address and inspection details
Booking and payment information
Reports, photographs, and inspection findings related to a property
Any information you provide through enquiries, forms, or communications
We only collect personal information by lawful and fair means.
2. How We Collect Personal Information
Personal information is collected directly from you when you:
Make an enquiry or booking
Request a quote or inspection
Complete online forms
Communicate with us by phone, email, or website
Engage our services
We may also collect limited information from third parties such as real estate agents or authorised representatives, where relevant and permitted.
3. How We Use Your Personal Information
We use your personal information to:
Provide building, pest, and inspection services
Prepare and deliver inspection reports
Communicate with you about bookings and services
Process payments and invoices
Improve our services and customer experience
Meet legal, regulatory, or insurance requirements
We do not use your personal information for purposes unrelated to our services without your consent.
4. Disclosure of Personal Information
We may disclose your personal information to:
Employees or contractors assisting with inspections and reporting
Service providers such as IT systems, payment processors, or insurers
Regulatory authorities where required by law
We do not sell, rent, or trade your personal information to third parties.
5. Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically or in hard copy and is retained only for as long as necessary to fulfil its purpose or meet legal obligations.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.
7. Complaints
If you believe we have breached your privacy, you may lodge a complaint with us. We take privacy complaints seriously and will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Website and Cookies
Our website may use cookies or similar technologies to improve functionality and user experience. Cookies do not identify you personally.
You can adjust your browser settings to refuse cookies if you prefer.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
For questions, access requests, or privacy concerns, please contact:
Build-Report Pty Ltd
Email: simon@build-report.com.au
Website: www.build-report.com.au